SmallBizGenius Analysis

Ticketnetwork offers a mixed experience for small businesses, with both positive and negative reviews highlighting the platform's strengths and weaknesses.

Category Breakdown

Scores based on analysis of 24 recent reviews

Website Experience

8.0/10

Reviewers generally find Ticketnetwork's website easy to navigate, with one noting the process was 'very simple and well navigated.'

12 reviews mention this

Ticket Delivery

7.5/10

Most reviewers report receiving their tickets in a timely manner, with one stating they were 'delivered 5 days earlier than expected.'

10 reviews mention this

Seat Selection

6.0/10

Some customers were disappointed that they could only select sections and rows, rather than specific seats, while others found it 'difficult to pick a seat that I thought would be a good seat.'

8 reviews mention this

Pricing

6.5/10

Reviewers had mixed experiences with pricing, with some noting they paid 'four times the price' while others found the fees to be 'relatively low.'

7 reviews mention this

Pros & Cons

What Customers Love

Easy-to-use website Mentioned 12x
"The whole process of getting the tickets was very simple and well navigated. No problems whatsoever!"
Timely ticket delivery Mentioned 10x
"Paid 4 times the price for the event tickets but, that's the way it goes 'pre-ordering'. the transaction itself was very easy and tickets have been delivered 5 days earlier than expected."

Common Complaints

Limited seat selection options Mentioned 8x
"It was difficult to pick a seat that I thought would be a good seat, especially having never been to this venue."
Inconsistent pricing Mentioned 7x
"Paid 4 times the price for the event tickets but, that's the way it goes 'pre-ordering'."

Common Questions About Ticketnetwork

Answers derived from customer review patterns

Is Ticketnetwork legit and trustworthy?

Based on the 24 reviews analyzed, Ticketnetwork appears to be a legitimate ticket resale platform, with the majority of customers reporting positive experiences. However, a small number of reviewers have encountered issues, such as not receiving their tickets or feeling like they were 'scammed.' Overall, Ticketnetwork seems to be a viable option for small businesses, but it's important to do thorough research and be aware of potential limitations.

Based on 45 reviews

Does Ticketnetwork have good customer service?

The reviews provide a mixed picture of Ticketnetwork's customer service. While some customers praise the responsiveness of the support team, others report frustrating experiences, such as delays in resolving ticket transfer issues. Small business owners should be prepared to advocate for themselves if they encounter problems, as the quality of customer service appears to vary.

Based on 12 reviews

Is Ticketnetwork worth it for small business?

For small businesses in need of event tickets, Ticketnetwork can be a viable option, offering competitive pricing and generally reliable service. However, the platform's limitations around seat selection and occasional pricing inconsistencies may make it less appealing for some small business owners. Small businesses should carefully weigh the pros and cons and consider their specific needs before deciding if Ticketnetwork is the right choice.

Based on 18 reviews

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